Frequently Asked Questions
How long will my brownies stay fresh?
Our brownies are baked fresh daily and do not contain any added preservatives, so we encourage you to enjoy them as soon as you get them. If you can resist devouring them immediately, we suggest that you wrap them in foil and store in your freezer for up to a month.
Do you offer local delivery?
Yes. Our deliveries are in Miami-Dade County only. To obtain a delivery quote, select the delivery option of the order form and enter the zip code (for the delivery location) in the space provided. Early or late deliveries, rush deliveries and weekend deliveries are available at special rates. If you are interested in these options, please so indicate on your order and we will confirm pricing to you.
What are the hours of operation?
Monday - Saturday: 10 am – 6 pm
Sunday: CLOSED
How far in advance should I place my order ?
Two business days prior to your desired date of delivery or pick-up. You may call us for same-day or next-day-orders, and we will certainly let you know if anything is available.
As an alternative to online ordering, can I place an order over the phone?
Sure! Please call us at 786-474-4797 to place your order over the phone. Our office business hours are Monday through Saturday from 10:00 a.m to 6:00 p.m. Pacific. If you receive our voice mail, please leave a message and we will respond as soon as possible.
Who can I contact for assistance with my order?
You can email us at this address: bouzabrownies@gmail.com or you can call us at 786-474-4797 for assistance.
Do you still offer free pick up?
YES, select the Kendall location and select free pick up + time slot.
I placed an order but didn’t received a confirmation email.
Please check your spam or junk mail. If you are still not able to find it, please contact us via email at bouzabrownies@gmail.com
How do I change my order?
Contact bouzabrownies@gmail.com and include:
1. order number (e.g. #1103)
2. the change requested (e.g. I want to change the flavor/ I need to change the address)
Please note we only accept order changes sent in two working days before your chosen delivery date.
Are there allergens in the brownies?
Our brownies may contain milk, eggs, soya, wheat (gluten) and, nuts.
We have gluten-free options available. Our products do not contain any alcohol.
Please note all our products are made in an environment where nuts, peanuts, eggs, milk, soya, sesame and gluten are used. For this reason we cannot guarantee they are free from traces of these allergens.